POPO is a service concept designed to create meaningful interactions between people and animals by connecting different stakeholders involved in the experience. The project explored the complete ecosystem rather than designing a single application.
System Design
Because POPO is a multi-stakeholder service, our research focused on understanding the ecosystem.
User needs and motivations
Stakeholder responsibilities
Existing service gaps
Communication between stakeholders
Scheduling and coordination
Personality/compatibility matching
How the physical IoT device could support the service
How different users would interact with the system
One of the important parts of the project was understanding who is involved in delivering the experience.
Old Age Home Manager
Manages users and coordinates participation.
Animal Shelter Manager
Manages animals and coordinates shelter-side activities.
Volunteer
Helps facilitate the interaction and movement between stakeholders.
Service Designer / Backend
Supports the overall service infrastructure and data flow.
Participant
The person experiencing the interaction with the animal.
The project also explored a physical POPO device as part of the service.
Instead of making the experience completely screen-based, the device was considered as a physical touchpoint connecting the user to the service.
The project explored:
Device interaction
Notifications
User communication
Service coordination
Connectivity between physical and digital touchpoints
The physical device became one part of a larger service ecosystem rather than the entire solution.
One of the interesting parts of the concept was personality matching.
Instead of treating every participant and animal interaction as the same, we explored the idea of matching based on characteristics and preferences.
A successful interaction depends not only on availability.
It also depends on:
Comfort → Personality → Behaviour → Preferences → Compatibility
This helped us think about the service as a relationship-building experience, rather than simply a booking system.
This ecosystem thinking was important because an experience can fail even when an individual interface works well.
SYSTUM DESIGN VIDEO
UI SCREEN VIDEOS
UI SCREEN OLD AGE HOME
UI SCREEN DOG SHELTER
UI SCREEN VOLUNTEER
I contributed to the project through UX research, stakeholder mapping, user-flow development, and service-flow exploration. I also worked on prototyping and translating research insights into interface and interaction decisions.
